Category Archives: design

Blockchain’s promise: trust

Pete Harris stopped by a session of the World Spins to share his take on blockchain, the software technology generally overshadowed by its trendier spawn, bitcoin and the Bitcoin network. Harris, who bears a striking resemblance to Bilbo Baggins, has a relationship to hype similar to mine with spreadsheets. That is, he is clear and takes  sticks to the facts as he sees them. Even so, it doesn’t take long to recognize blockchain’s promise. If it’s possible to transact business based on a series of permanent (i.e. they can’t be changed), transparent interactions, then our trust-starved world may have a chance of recovering its footing.

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The blockchain network: can it build trust?  Photo courtesy by Gerd Altmann via Pixabay, courtesy of Forbes 

 

“We’ll have to wait and see” 

Harris’ blockchain CV dates from his Wall Street consulting days over a decade ago. These days, having sworn off airplanes, he spends much of his time with the Austin startup community where over 70 young cryptocompanies are  tackling data integrity issues where they find them — finance, healthcare, contracts.

I watched a handful present at Harris’ Monday night meetup. They ranged from Po.et, copyright/intellectual property protection, to GovernanceChain, an accounting network and CityShare, a digital shopping/hospitality network for member cities. Among the more visible is Wanchain, a Chinese nonprofit that’s figuring out to securely connect separate smart contracts, each with its own blockchain, a pivotal step in supporting a currency-agnostic global financial network. Interestingly, Wanchain’s technology is developed in China; the company’s U.S. headquarters is in Austin.

One of the best parts of these presentations is listening to company execs say, “I don’t know,” and “We’ll have to wait and see” — something I hear very often.  But I suppose that’s the beauty of a working with a nascent technology.

Privacy is implicit in the design

Speaking of wait-and-see, someone asked about blockchain’s impact on GDPR, the  European Union’s toughened privacy requirements known as the General Data Protection Rules. With the compliance deadline looming next month, that too is a wait-and-see. But since transactions are permanent, transparent and traceable, the blockchain ledger eliminates the need for centralized control. The integrity of the information is inherent in the software design.

A peek at a mobile citizenry in a digital world 

Today, 10% of the world’s GDP is in block chain. But it’s not all business. In the public sector, tiny Estonia has fashioned itself what the New Yorker magazine labelled a digital republic. Its citizens are free to live and work wherever they please while continuing to  vote, maintain their health, pay taxes using digital IDs.

Curious? Here in Austin, check out the:

World Spins series spotlights thought leaders on the cusp of disruption

I wanted to let you know about a project I’m working on with the World Affairs Council.  Its best described as a salon series showcasing some of the forces re-shaping the world we think we know — climate change, blockchain technology, the shift of global power from military to technological supremacy.  Our new series “The World Spins,”  will bring  people at the forefront of issues that are re-shaping the world we live in:  climate change, national security, blockchain technology, China and innovation. I’m thrilled to have these brilliant people — thought leaders, participants – not observers — share their time with us.  If you’re in Austin, please join us!

NATIONAL SECURITY & CLIMATE CHANGE, Dr. Joshua Busby, an associate professor,

Dr. Joshua Busby, associate professor, LBJ School of Public Affairs, University of Texas at Austin

Military leaders accept climate change as a major risk to our national security. Do we have a policy? Internationally recognized expert Dr. Josh Busby dives into a thorny issue.

the LBJ School of Public Affairs, University of Texas at Austin, has been deeply involved in climate change policy since 2008. He participated in the discussions around Paris Accord, as well as their follow-on sessions, the next scheduled to take place in Poland later this year, as well as managing multi-million dollar grants for the Dept. of Defense. Quick update:  President Trump announced the United States’ intention to withdraw last December.  Former National Security Advisor H. R. McMaster recognized the relationship between the weather and security. He’s out, and former ambassador and Fox News analyst John Bolton is in.  What’s next?   April 12 at 6:30

 

BLOCKCHAIN, Pete Harris, founder of Lighthouse Partners, works with companies who are integrating blockchain technology into their business strategy. Talk about disruption, blockchain promises to dramatically reshape our financial, supply chain and trade relationships.  Think Walmart tracking the safety of sliced papaya from Central America to a store in Iowa. Pete, who consults internationally, is part of the axis of the blockchain

Pete Harris, Lighthouse Partners

Pete Harris, founder and president of Lighthouse Partner, has been talking blockchain and innovation since it was piloted on Wall Street.  

community in Austin, Texas, where there are over 70 start ups involved in commercializing this nascent technology into our financial, health care, food safety and transportation ecosystems. A nascent technology, the growing use of blockchain is overshadowed by its trendy subset, bitcoin.  But companies like IBM and Oracle are integrating it into the way their customers do business. Pete founded the hub of Austin’s blockchain innovation, the  Austin Blockchain Collective and chairs a monthly Blockchain for Business Meetup at the Capitol Factory which is free and open to all.   March 29 at 6:30

 

CHINA AND INNOVATION, David Firestein, is the founding director of the new China

David Firestein, Founding Executive Director, China Public Policy Center; Clinical Professor of Public Affairs

 David Firestein is shaping how a world-class university uses the resources and relationships of the (other) major world power. 

Public Policy Center at the LBJ School.  From his bio: Throughout his career, Firestein has played an active role advancing U.S.-China and U.S.-Asia trade. He has also produced path-breaking thought leadership, scholarship and Capitol Hill testimony on a range of topics, including U.S. arms sales to Taiwan, U.S.-China infrastructure investment cooperation, and the role of national exceptionalism as a driver of major international conflict today. Firestein is native Austinite who speaks Mandarin at near-native level (hard to imagine in a Texan) and has published a book on what else – country music and diplomacy. May 22 at 6:30

 

 

 

If you’re in town, please join us!  All sessions are held at the historic Neill-Cochran House  where you can park right behind the building for free — speaking of a changing world.

Can tech companies do the right thing — and still make money?

Did you know Google Feud’s #1 response to the phrase, “My friend is addicted to ____” is  “phone.” But as technology continues to permeate our lives, a lot of tech companies would plug in “collecting your personal information” instead.

A few weeks ago a friend mentioned that she’s closeted her Alexa after getting a call from a vendor offering her a great price on tickets to a concert featuring country music superstar Brad Paisley.  This following a conversation among family members the day before about that very concert. They happened to be standing next to a kitchen counter where Alexa sat. Was she listening?  Who knows.

Alexa

Good deeds? Amazon’s Alexa will even donate to your favorite charity.

Unlike the Europeans who’ve been quick to cry foul, we Americans remain confused and oddly offended when we discover (if we discover) our information has been sold and used without our permission. There is no constitutional right to privacy.  In the 1970’s, the Federal Trade Commission was charged with protecting and regulating privacy rights, but the FTC has hesitated to move decisively.

Succeeding and staying ahead is a struggle for any company, particularly small tech companies.  Long ago, I took a job on the frontier of the New Economy when a venture-funded start-up hired me to roll out their personalization offering, a service that would help large brick-and-mortar retailers boost their online  loyalty (and sales) by tailoring web views to shoppers’ traits — gender, geography and shopping habits. It was a great customer service idea, one that has evolved to the point that the Zappos we admire  haunt us for days to come.

 

At the time, we jumped into the thick of it. It was an opportunistic, defensive strategy. We formed a privacy advisory council, met with Congressional representatives,  influencers and media. In 2000, we joined and participated in the FTC’s Advisory Committee on Online Access and Security.  The offering would ask people to opt in, rather than automatically including them in invisible information gathering.  But we were never able to sell a product, and the company folded 18 months later.  We were small, but if you’re big and want (or need) to feed investors and stakeholders, the temptation to step over the line to get ahead is going to be even greater. It gets hard to even see the line when you’re in the rush of generating and executing great ideas.

We did all the right things in those early days, but we ultimately failed because customers expect companies to deliver value — innovation — first.  Privacy is generally an afterthought. Amazon, Facebook and Google knew this from the get-go.

Postscript:  The Washington Post reports that the FTC has asked Facebook, whose entire business model seems to be built on selling users’ data,  to appear and an expanding Congressional probe is including Google and Twitter. Should be interesting.

Trying a New Approach to Collaboration, Large and Small

When I think of horrific meeting experiences, my mind rewinds to a hands-on seminar I led years ago for Apple. The objective was to introduce teachers to Apple’s desktop. It was a group presentation with auditorium-style seating and keyboards for participants to use in conjunction with the talk. About 10 minutes into my sch-peel, a tiny grandmotherly-looking woman stood up and said to the group: “We’re not idiots. Why do we have to listen to this person, let’s just do this!”  And away they went, clicking happily along in utter chaos. That was point my boss walked in. Needless to say it was an interesting debrief.

meeting

The 20th century approach to informing, educating and convincing a group of people. 

I thought about that woman this week during a Liberating Structures workshop led by Keith McCandless (who wrote the book) and Anna Jackson who spearheads an LS meetup group here in Austin. Is there a better way to inform, collaborate, teach and motivate a group of people?  I’m a newbie but I’d say the tools they introduced me to are the best I’ve seen so far. I can see how they could work in all kinds of organizations. The idea is to tweak the feng shui of group interactions – topic, space, pacing, participation – and deploy a set of tools that better focus and distribute the conversation among the people who matter.

liberated meeting

Are there more possibilities here? Bigger group, more leaders. See the 1-2-4-All tool.  

You can read more on the Liberating Structures website. It lists all the tools and gives you a menu of when/how to apply them.

Since I haven’t applied it yet, the results are theoretical. But hey, if it works for The World Bank and The Gates Foundation, I’m all in. I’m intrigued about seeing how the tools would work cross-culturally, in situations where some of the participants are remote (there’s a technology conversation) and when selling one’s ideas to executives.

More to come.  I only wish I, like Merlin, could live backwards: Just think how I could have helped and gained from that woman who was so frustrated and anxious to learn so long ago.  I hope she’s running a company somewhere.

 

 

Stuck in a Habit: Is Predictive Adaptation Possible?

Editor’s Note:  I was thinking about this post in terms of a session on Predictive Adaptation I sat in on last month. Dr. Liz Alexander moderated. She is considering a book on the subject which boils down to:

Can we stay tuned in enough to adapt prior to a change in our marketplace?

As the shelf life of companies grows shorter and shorter, the ability to adapt is on the short list of survival strategies. How do we cultivate it? One way is to not be stuck in our habits.

I’m a tea drinker, I have a teapot with an infuser, numerous immersion devices and a cabinet stuffed full of teas – black, herbal, medicinal, green. When I drank coffee, it was the same scenario, with different props. My freezer was full of Peets’ (now, alas, part of Starbucks) Major Dickinson blend and my cabinet, coffee brewers — drip, stovetop, percolator, French and Italian press – you get the drift.

Habits can lock us into rigid ways of thinking and doing.

Habits can lock us into rigid ways of thinking and doing. The solution?  Try something new.

Two weeks ago I ran out of tea. I reordered in a such a panic that I used an old address.  My tea — a special blend I’d grown to depend on to get me out of the door in the morning — never arrived. The tea blender refused to fix the delivery snafu.  So I didn’t reorder.

That’s how one habit (getting in a snit when things didn’t go my way) forced me to re-evaluate another (my tea drinking compulsions).  I was forced to rethink that morning ritual. Now I’m brewing tea bags (Choice) I buy at the grocery store.  I don’t enjoy my tea nearly as much, but it’s saving me time. Unintended consequence:  I’m actually getting to work on time.

Habits can be helpful, but they can also lock us into position. I’ve noticed that whatever it is hoard is a habit – wine, ice cream, tea, coffee, graham crackers. In the same way, my response to the tea blender was a habit — he chided me about my carelessness, I felt like a bad child, and I didn’t want anything more to do with him.  Other habits I’ve flagged since my tea disruption:

  • Who I greet in the morning
  • Where I walk the dog
  • What I do with my spare time
  • Who I telephone to spend time with
  • How I think about my abilities (and shortcomings)
  • The books I read
  • How I view people with ideas that are different from mine

A search on “habits” took my to former Googler Matt Cutts’ Ted Talk, “Try Something New for 30 Days.” (Editorial note:  Why is the guys can look like slobs and the women have to look like they’re ready for the Academy Awards?)  Regardless, I’ve resolved, for at least 30 days (when Choice tea bags will probably already be my new habit), not to reorder tea.  We’ll see what happens.

Who knows what I’ll discover.

 

 

 

Can We Adapt Before Change Happens?

If a lifelong attraction to fortune tellers has taught me anything, it’s that the future never turns out according to plan. And a planner I’ve always been.

So I was fascinated when Dr. Liz Alexander posed the question:  Can we adapt predictively?  That is, can we read trends wisely enough to see what will be required for a future that’s still around the corner?

Liz, who among other things, guides thought leaders through the process of articulating and packaging their theories, pointed out that if:

  • The past is a predictor of the future
  • Corporate shelf life continues to drop (it’s now in the low double digits)
  • We remain flexible professionally, accepting that each of us will have multiple professions during our working life
  • Then, if we pay attention to mega trends, we can determine where our professional strengths can best be applied

So much depends on seeing opportunity when it presents itself.  I pulled myself away from watching the Democratic National Convention to write this. Al Franken, former comedian, current U.S. senator spoke, and I was struck by Gail Collins’ oped piece pointing out that Hillary Clinton is running for president at a time when most women are thinking about gardening, grandchildren and the occasional cruise.

These are remarkable people, obviously, but they are also tips of an iceberg of change, reminding us to stay flexible, pay attention and don’t be afraid of opportunity.  Maybe that in itself is predictive adaptation.

 

 

 

 

Don’t Let Fear Be Your Excuse

I had lunch recently with my friends Jane and Larry Graham. Their granddaughter Caroline Richards died in January from osteocarcenoma, a rare form of bone cancer.  She was 12 years old. Caroline was a sunny day kind of child: She favored dancing over walking and singing over whispering.  She had over 30,000 followers on Twitter. She embraced her disease by giving people presents, making them laugh, and celebrating her favorite pop band One Direction. Caroline refused to forfeit her time to fear, self-pity or regret.

Caroline Richards faced a rare form of cancer by refusing to let fear and pain rob her of joy.

Caroline Richards faced a rare form of cancer by refusing to let fear and pain rob her of joy.

I’ve thought of Caroline many times since the Saturday afternoon I squeezed into her funeral, a standing-room only affair packed with people of all ages and walks of life, many of whom had big bows in their hair like the kind Caroline wore – when she had hair. There was dancing in the aisles and a great deal of singing to honor Caroline’s philosophy: If life throws you a bum rap, put a bow on it and throw a party.

Easier said than done, we say. Some of us are tragedians; we tend to look at the quieter, sad aspect of life. But the lesson Caroline leaves us is to not be undone by mere predisposition. No indeed. Do not let fear be the excuse.

Most of us are blessed. We don’t face major life-and-death situations.  But fear is an insidious life-stealer.  Ever since I can remember I’ve suffered from paralyzing stage fright. I have a vivid memory of standing in front of my eighth grade speech class and leaning on a chair because my knees were shaking so hard. Stints in community theater and Toastmasters have alleviated it, but I’m still terrified when I face an audience. My task is to prepare, open my mouth and say my piece. Telephone calls have always had the same effect on me, an odd twist for someone in my profession.

Caroline's Brave Bunny Foundation awards a children who show exceptional courage with this bunny.

Caroline’s Brave Bunny Foundation recognizes children who show courage.

Caroline’s mother, Lauren, gets it. Caroline didn’t live to do what she’d wanted to do, help raise money as an ambassador for research to help save other children from the cancer that caused her so much suffering.  So her mom has taken the bull by the horns in Caroline’s honor. Lauren is starting the Caroline’s Brave Bunny Foundation that, among other things, awards a (stuffed) bunny to children who show their own particular brand of courage.

The award — a bunny with “Brave” embroidered on one ear and the child’s name on the other — recognizes courage, not winning. The victory lies in moving through the fear, be it finishing school, or mastering a particular skill. Whatever it may be. Fear is a very personal crippler.

So remember Caroline and the Brave Bunny next time you pick up the phone to make that cold call. Or take a job you don’t think you can do. Scale your guts, and think about the time you have on this planet. Let’s not let fear be our excuse.