Category Archives: design

Trying a New Approach to Collaboration, Large and Small

When I think of horrific meeting experiences, my mind rewinds to a hands-on seminar I led years ago for Apple. The objective was to introduce teachers to Apple’s desktop. It was a group presentation with auditorium-style seating and keyboards for participants to use in conjunction with the talk. About 10 minutes into my sch-peel, a tiny grandmotherly-looking woman stood up and said to the group: “We’re not idiots. Why do we have to listen to this person, let’s just do this!”  And away they went, clicking happily along in utter chaos. That was point my boss walked in. Needless to say it was an interesting debrief.

meeting

The 20th century approach to informing, educating and convincing a group of people. 

I thought about that woman this week during a Liberating Structures workshop led by Keith McCandless (who wrote the book) and Anna Jackson who spearheads an LS meetup group here in Austin. Is there a better way to inform, collaborate, teach and motivate a group of people?  I’m a newbie but I’d say the tools they introduced me to are the best I’ve seen so far. I can see how they could work in all kinds of organizations. The idea is to tweak the feng shui of group interactions – topic, space, pacing, participation – and deploy a set of tools that better focus and distribute the conversation among the people who matter.

liberated meeting

Are there more possibilities here? Bigger group, more leaders. See the 1-2-4-All tool.  

You can read more on the Liberating Structures website. It lists all the tools and gives you a menu of when/how to apply them.

Since I haven’t applied it yet, the results are theoretical. But hey, if it works for The World Bank and The Gates Foundation, I’m all in. I’m intrigued about seeing how the tools would work cross-culturally, in situations where some of the participants are remote (there’s a technology conversation) and when selling one’s ideas to executives.

More to come.  I only wish I, like Merlin, could live backwards: Just think how I could have helped and gained from that woman who was so frustrated and anxious to learn so long ago.  I hope she’s running a company somewhere.

 

 

Stuck in a Habit: Is Predictive Adaptation Possible?

Editor’s Note:  I was thinking about this post in terms of a session on Predictive Adaptation I sat in on last month. Dr. Liz Alexander moderated. She is considering a book on the subject which boils down to:

Can we stay tuned in enough to adapt prior to a change in our marketplace?

As the shelf life of companies grows shorter and shorter, the ability to adapt is on the short list of survival strategies. How do we cultivate it? One way is to not be stuck in our habits.

I’m a tea drinker, I have a teapot with an infuser, numerous immersion devices and a cabinet stuffed full of teas – black, herbal, medicinal, green. When I drank coffee, it was the same scenario, with different props. My freezer was full of Peets’ (now, alas, part of Starbucks) Major Dickinson blend and my cabinet, coffee brewers — drip, stovetop, percolator, French and Italian press – you get the drift.

Habits can lock us into rigid ways of thinking and doing.

Habits can lock us into rigid ways of thinking and doing. The solution?  Try something new.

Two weeks ago I ran out of tea. I reordered in a such a panic that I used an old address.  My tea — a special blend I’d grown to depend on to get me out of the door in the morning — never arrived. The tea blender refused to fix the delivery snafu.  So I didn’t reorder.

That’s how one habit (getting in a snit when things didn’t go my way) forced me to re-evaluate another (my tea drinking compulsions).  I was forced to rethink that morning ritual. Now I’m brewing tea bags (Choice) I buy at the grocery store.  I don’t enjoy my tea nearly as much, but it’s saving me time. Unintended consequence:  I’m actually getting to work on time.

Habits can be helpful, but they can also lock us into position. I’ve noticed that whatever it is hoard is a habit – wine, ice cream, tea, coffee, graham crackers. In the same way, my response to the tea blender was a habit — he chided me about my carelessness, I felt like a bad child, and I didn’t want anything more to do with him.  Other habits I’ve flagged since my tea disruption:

  • Who I greet in the morning
  • Where I walk the dog
  • What I do with my spare time
  • Who I telephone to spend time with
  • How I think about my abilities (and shortcomings)
  • The books I read
  • How I view people with ideas that are different from mine

A search on “habits” took my to former Googler Matt Cutts’ Ted Talk, “Try Something New for 30 Days.” (Editorial note:  Why is the guys can look like slobs and the women have to look like they’re ready for the Academy Awards?)  Regardless, I’ve resolved, for at least 30 days (when Choice tea bags will probably already be my new habit), not to reorder tea.  We’ll see what happens.

Who knows what I’ll discover.

 

 

 

Can We Adapt Before Change Happens?

If a lifelong attraction to fortune tellers has taught me anything, it’s that the future never turns out according to plan. And a planner I’ve always been.

So I was fascinated when Dr. Liz Alexander posed the question:  Can we adapt predictively?  That is, can we read trends wisely enough to see what will be required for a future that’s still around the corner?

Liz, who among other things, guides thought leaders through the process of articulating and packaging their theories, pointed out that if:

  • The past is a predictor of the future
  • Corporate shelf life continues to drop (it’s now in the low double digits)
  • We remain flexible professionally, accepting that each of us will have multiple professions during our working life
  • Then, if we pay attention to mega trends, we can determine where our professional strengths can best be applied

So much depends on seeing opportunity when it presents itself.  I pulled myself away from watching the Democratic National Convention to write this. Al Franken, former comedian, current U.S. senator spoke, and I was struck by Gail Collins’ oped piece pointing out that Hillary Clinton is running for president at a time when most women are thinking about gardening, grandchildren and the occasional cruise.

These are remarkable people, obviously, but they are also tips of an iceberg of change, reminding us to stay flexible, pay attention and don’t be afraid of opportunity.  Maybe that in itself is predictive adaptation.

 

 

 

 

Don’t Let Fear Be Your Excuse

I had lunch recently with my friends Jane and Larry Graham. Their granddaughter Caroline Richards died in January from osteocarcenoma, a rare form of bone cancer.  She was 12 years old. Caroline was a sunny day kind of child: She favored dancing over walking and singing over whispering.  She had over 30,000 followers on Twitter. She embraced her disease by giving people presents, making them laugh, and celebrating her favorite pop band One Direction. Caroline refused to forfeit her time to fear, self-pity or regret.

Caroline Richards faced a rare form of cancer by refusing to let fear and pain rob her of joy.

Caroline Richards faced a rare form of cancer by refusing to let fear and pain rob her of joy.

I’ve thought of Caroline many times since the Saturday afternoon I squeezed into her funeral, a standing-room only affair packed with people of all ages and walks of life, many of whom had big bows in their hair like the kind Caroline wore – when she had hair. There was dancing in the aisles and a great deal of singing to honor Caroline’s philosophy: If life throws you a bum rap, put a bow on it and throw a party.

Easier said than done, we say. Some of us are tragedians; we tend to look at the quieter, sad aspect of life. But the lesson Caroline leaves us is to not be undone by mere predisposition. No indeed. Do not let fear be the excuse.

Most of us are blessed. We don’t face major life-and-death situations.  But fear is an insidious life-stealer.  Ever since I can remember I’ve suffered from paralyzing stage fright. I have a vivid memory of standing in front of my eighth grade speech class and leaning on a chair because my knees were shaking so hard. Stints in community theater and Toastmasters have alleviated it, but I’m still terrified when I face an audience. My task is to prepare, open my mouth and say my piece. Telephone calls have always had the same effect on me, an odd twist for someone in my profession.

Caroline's Brave Bunny Foundation awards a children who show exceptional courage with this bunny.

Caroline’s Brave Bunny Foundation recognizes children who show courage.

Caroline’s mother, Lauren, gets it. Caroline didn’t live to do what she’d wanted to do, help raise money as an ambassador for research to help save other children from the cancer that caused her so much suffering.  So her mom has taken the bull by the horns in Caroline’s honor. Lauren is starting the Caroline’s Brave Bunny Foundation that, among other things, awards a (stuffed) bunny to children who show their own particular brand of courage.

The award — a bunny with “Brave” embroidered on one ear and the child’s name on the other — recognizes courage, not winning. The victory lies in moving through the fear, be it finishing school, or mastering a particular skill. Whatever it may be. Fear is a very personal crippler.

So remember Caroline and the Brave Bunny next time you pick up the phone to make that cold call. Or take a job you don’t think you can do. Scale your guts, and think about the time you have on this planet. Let’s not let fear be our excuse.

SXSW Interactive: Can design change the way we think about healthcare delivery?

Can we use the creativity and rigors of the design process to change how we deliver health care?  After a week of SXSW Interactive, I’d say yes, it makes sense and certainly couldn’t hurt. After over a decade seeing two parents through the Kafka-esque twists and turns of the health care system, I consider the American approach to delivering medical (and elder-) care on par with Chinese water torture, only more expensive.

Pauline van Dongen's solar-paneled dress prompts us to re-examine why we wear clothing. Why not apply that same thinking to health care?

Pauline van Dongen’s solar-paneled dress prompts us to re-examine why we wear clothing. Why not apply that same thinking to health care?

Here in Austin, The University of Texas announced a radical-sounding partnership between the Dell Medical School and The University of Texas Dept. of Art called The Design Institute for Health. The newly-formed group, led by two veterans from IDEO, the design firm famous for its longstanding relationship with Apple, are part of a push to figure out how to deliver community-based health care funded based on the “value it creates.”  The medical school’s charismatic dean, Dr. Clay Johnston, is inviting hospitals, doctors, nonprofits and the community as a whole to help re-think what the farm animals in the movie “Babe called “the way things are.”  I can’t imagine many things more challenging, or exciting.

If you have any doubts about the mind-unleashing power of design, I refer you to Paola Antonelli’s SXSW keynote, “Curious Bridges: How Designers Grow the Future.”  Antonelli, the curator of architecture for the Museum of Modern Art, guides us through a series of examples of design that provokes us to re-think the “way things are.”  Examples include a belt that simulates menstruation (to, one presumes, produce empathy in the opposite sex) and wearable clothing made with 3D printers that simulates the body’s movement created by Pauline van Dongen, who wore a sweater made of flattened solar cells during her session later that day. Think about it, technology-based clothing that’s comfortable, practical and adaptable.

Design was the subtext of a fascinating but sparsely-attended talk by Eric Topol’s called “Democratizing Health Care.” Here is a doctor, researcher and (I have to assume) AMA member, who understands that people want healthcare to be simple, affordable and effective. After opening his talk by citing medication errors as the fourth cause of death in the United States, Topol showed a portfolio of on-demand tools — a wrist band to detect seizures, an app to measure arrhythmia, or using a smartphone to digitize the heart — technology moving at the pace of Moore’s Law to troubleshoot, coordinate and identify illness — without causing the patient to go broke or die.  I don’t think any of the devices Dr. Topol showed were ready for prime time, but they they — or improved versions — will be, and they will advance the revolution.

Why not?  If we can cast off stilettos and create sympathy for PMS, why not re-think health care as a human service for real people?